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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A pop-up menu will open. It includes elaborate information about all the actions that you can carry out on that particular page. Each pop-up window appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge selection of educational video clips clarifying how to use our Control Panel. They're intended for those of you who would like to see how things are getting done instead of just reading articles. In this way, everyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you searching for, have a glimpse at our extensive Frequently Asked Questions database, which contains questions asked by real persons and offers practical solutions. We constantly update our FAQ section with new entries in order to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, we have a excellent team of customer service technicians available 24x7 and ready to assist you with any question. Each support ticket you send will be answered in less than one hour (the average trouble ticket response time is just twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com